Last updated on: February 2024
General Terms
These Terms and Conditions (“Terms”) govern your access and use of the
website accessible at https://www.mamily.in, including its mobile
sites ("Website”) and mobile application(s) (collectively the “Platform”),
and the Services (defined below) that are accessible through the Platform
(defined below). These Terms, together with the Privacy Policy (defined below),
and any additional terms, addendums, or documents that may be specifically
agreed to between the Parties (defined below), form the entire agreement
between You (“User”, “you”, “your”) and Mamily Technology Private Limited (“Mamily”,
“Company”, “we”, “us” or “our”) in connection with the Services. Mamily and You
are hereinafter collectively referred to as the “Parties” and individually as a
“Party”, as the context may require.
We recommend that you review these Terms and the Privacy Policy before
visiting or accessing the Platform and/or using the Services. You
acknowledge and agree that by accessing or using our Services, you fully accept
and agree to abide by these Terms and the Privacy Policy. If you do not agree
to be bound by these Terms and the Privacy Policy, you shall refrain from
visiting, accessing, and using the Platform and our Services.By accessing
and/or using our Services, you agree to be contractually bound to these Terms
and the Privacy Policy. By using our Services, you represent and warrant that
you are not prohibited by any Applicable Law (defined below) from accessing or
using the Platform, in accordance with
these Terms.Mamily reserves the right to change, modify, add or remove any
provisions of these Terms and the Privacy Policy, at any time, for any reason.
The latest Terms and Privacy Policy shall be posted on the Website, (and the
‘Last updated on’ date reflected in the top left-hand corner of these Terms
shall be changed accordingly) only (unless otherwise determined at Mamily’s
sole discretion), without any advance notice to you, and such
amendments shall apply to your continued access to or use of the Services. It
is your responsibility to check these Terms and the Privacy Policy periodically
for changes. Your access to and/or use of the Services after any such change
shall mean you accept such change. If, at any time, you do not wish to accept
these Terms and/or the Privacy, you can reject the existing, new or revised
Terms and/or the Privacy Policy by discontinuing use of the Platform and the
Services immediately.
Definitions
The following words and terms, whenever used in the Terms, unless
repugnant to the meaning or context thereof, shall have the respective meanings
set forth below. “Account” means the account created by you on the Platform to
avail the Services;
“Applicable Law(s)” means any statute, law, bye-law, enactment,
regulation, ordinance, policy, rule, notification, direction, directive,
guideline, requirement, permit, license, approval, authorization, rule of
common law, order, decree, judgment, or any restriction or condition, or any
similar form of decision of, or determination application or execution by, or
interpretation or pronouncement having the force of law of, any Governmental
Authority having jurisdiction over the
matter in question, whether in effect as of the date of entering into these
Terms or thereafter, in any jurisdiction or political sub-division, and
includes any practice or custom under any applicable law;“Data” means your
name, e-mail address, contact number, postal address, PIN Code and other information
(including personal data and sensitive data) that is provided to the Company
for registering on the Website and the Platform;“Intellectual Property” means
and includes any ideas, design concepts, creations, discoveries, inventions,
improvements, know how, trade or business secrets, registered or unregistered
trademarks, service marks, designs, utility models, tools, devices, models,
methods, procedures, processes, systems, principles, synthesis protocol,
algorithms, works of authorship, flowcharts, drawings,
books, papers, sketches, formulae, proprietary techniques, research projects,
copyright, designs, and other confidential and proprietary information,
databases, data, documents, instruction manuals, records, memoranda, notes,
user guides, in either printed or machine-readable form, whether or not
copyrightable or patentable or protectable under any other intellectual
property law, or any written or verbal instructions or comments which are
associated with the Company, Platform Services or the System;“Person” means a
person, and includes any individual, corporation, firm, partnership, joint
venture, association, organisation, trust, state or governmental authority or
other legal entity (in each case, whether or not having separate legal personality).
“Privacy Policy” means the privacy policy of Mamily available at privacy policy
“Registered Medical Practitioner” means a person who is enrolled in
the State Medical Register or the Indian Medical Register under the Indian
Medical Council Act 1956 and who has entered into an agreement with the Company
to provide his/her consultation and advisory services on the Mamily’s Platform
and other services as may be introduced by Mamily from time to time;“Services”
means the services offered by the Company from time to time through the
Platform including without limitation assistance and advice in relation to
pre-conception services, services during pregnancy, post-pregnancy services,
and online consultation with Registered Medical Practitioners, FAQ’s, physical
appointment with the Registered Medical Practitioners, and access to care
guides of the Company.“System” means the Platform and the technology consisting
of hardware and/or software used or provided by us for the purpose of providing
the Services to you; and“Use” means any use of the Platform or Services by a
Person, including, without limitation, you, unregistered users, and any other
Persons who accesses or visits the Platform and their relative(s),
representatives, agents, servants or affiliates, for whom, or on whose behalf,
such users, unregistered user or Person is using the Platform and availing the
Services.
Acceptance of Terms
- The Terms apply to you and the Company and governs the provision of
your access to the Platform, and/or your use of any Services provided on or
through the Platform.
- You acknowledge and agree to be subjected to the
Terms: (a) by clicking “sign up” or “I accept” tab at the time of
your registration; (b) through continued use of the System and/or
Services; or (c) by accessing the System and/or Services through any
medium, including but not limited to personal computer, mobile phone, or any
other internet enabled device used by you to access the Platform (“Device”).
- You acknowledge and accept that the Company is the owner, author and
publisher of the Platform and the operator of the System associated with the
Platform for providing Services.
- By using the Platform or accessing any material, information or
services through the Platform, you hereby agree, admit, confirm and declare
that you have completed Eighteen (18) years of age as on date of accepting
these Terms, and that you have fully read and understood the Terms as set forth
herein, without any impairment in judgment resulting from (but not limited to)
mental illness, mental handicap, intoxication, medication, or any other health
or other problem that could impair judgment.
- You acknowledge that the Services are not intended to be used in
emergency healthcare. The Services provided through the Platform shall not be
used by you in case(s) of any medical emergency, and Mamily, the Platform and
the Services shall not be considered in any form to be a substitute for
personal consultation or treatment by a healthcare provider, doctor, or
hospital. You shall not use the Platform or avail the Services in the event of
medical emergency, urgency, where a physical examination is likely to be
required, where physical intervention is likely to be required, or where the
problem, issue or information required is not suited to remote communication,
or when there are complications, symptoms or other factors which require
physical examination, physical intervention, or other treatment.
- You hereby agree that no results can be guaranteed or assured from the
consultation and advice sought from the Registered Medical Practitioners.
- In the event that you have any difficulty in understanding these Terms
or any of its clause, or portion, you are advised to not use the Platform and
in the event that you continue to use the Platform, it shall be presumed that
you have agreed to be bound by these Terms, without any objection or
reservation.
- You acknowledge and agree that any medical advice, information, or any
communication given to you or made remotely through audio or video are limited
in their nature relative to a physical consult with a Registered Medical
Practitioner and by using the Platform and availing the Services, you are
deemed to have accepted those limitations.
- Mamily is not endorsing and shall never be deemed to endorse any
particular Registered Medical Practitioner, and nothing shall be construed to
be endorsement by the Platform, and/or any person, entity or advice including
the results of any search you perform on the Platform for Registered Medical
Practitioners. You are solely responsible for choosing the Registered Medical
Practitioner and the Company is not responsible for your selection of the
Registered Medical Practitioner.
- You hereby understand and irrevocably consent that it is your sole
responsibility to evaluate whether any advice received through the Services
provided by the Registered Medical Practitioner is suitable or sufficient for
your needs, ailment, or purpose, whether and to what extent you should rely
upon such advice and/or act upon the same, and whether you should seek the
assistance of any other Registered Medical Practitioner.
- In the event that you are in any doubt or have any concerns regarding
any information or advice that you have received, or failed to receive, through
the Company’s Services, or regarding your health, wellbeing, or any conditions,
Mamily shall never be responsible or held liable and you are advised to seek
further medical opinion from a registered medical practitioner not affiliated
with the Company.
- I hereby authorize and give consent to Mamily Technology Pvt. Ltd. to
send me, either through itself or through any third party service provider,
from time to time various information /alerts/SMS/ other messages or calls or
commercial communication, and other services on the aforesaid listed telephone
numbers, whether these numbers are registered with National Do Not Call
Registry/ listed in National Customer Preference Register or not. I also
confirm that by sending any of such messages / calls, I will not hold ASBL its
third party service provider liable / institute complaint under the Telecom
Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such
other applicable regulations including any amendment thereof, as may be
applicable from time to time. It will be auto renewed every month and if you
want to stop this service please write an email to [email protected] before
the due date and call our support number 08799756725 also once the amount is
debited from account it will not be refunded.
Relationship with the Registered
Medical Practitioner
- You hereby understand and agree that the relationship between you and
the Registered Medical Practitioner is and shall always be independently
governed by the rules and regulations that may be prescribed by the Registered
Medical Practitioner or under Applicable Laws. The Company does not claim any
control over any such specific, particular, individual, or general rules and
regulations and Applicable Laws.
- There is and shall always be a separate and independent contractual
relationship between you and/or the Registered Medical Practitioner, as the
case may be, without any involvement, control, or interference of the Company.
Accordingly, there is and shall never be any privity of contract between you,
Platform, and the Registered Medical Practitioner.
- Mamily is only providing a platform to enable you and the Registered
Medical Practitioner to interact with each other, without any professional
intervention, involvement, or liability of the Company.
Listing of Registered Medical Practitioner’s information
- Mamily’s proprietary algorithm for the listing of Registered Medical
Practitioners is a fully automated system that lists the Registered Medical
Practitioners along with their profile, qualification consultation fee,
expertise, review, location, visiting hours (if any), online consultation hours
and experience (“Practitioner Details”) on the Platform.
- The listing of the Registered Medical Practitioners does not represent
any fixed objective, ranking or endorsement by Mamily. Mamily is not
responsible for any change in the relevance or order of the Registered Medial
Practitioners on the Platform’s search results, which may take place from time
to time.
- Mamily shall in no event be held responsible for the accuracy and the
relevancy of the listing order of the Registered Medial Practitioners on the
Website or Platform. Furthermore, the Company shall not be liable and/or
responsible for the ranking or listing of the Registered Medial Practitioners
on any external websites and search engines (whether or not the same is based
on the listings on the Company’s Platform).
Obligations of the User and the
Company
- Mamily authorises you to view and access the content available on the
Platform solely for availing the Services as per the Terms. The content of the
Platform including without limitation to the information, text, graphics,
images, logos, button icons, software code, design, and the collection,
arrangement, and assembly of content on the Platform (“Mamily Content”) are the
property of Mamily and are protected under copyright, trademark and other
Applicable Laws as mentioned under Clause 10 of these Terms. You shall not
modify Mamily Content or reproduce, display, publicly perform, distribute, or
otherwise use the Mamily Content in any way for any public or commercial
purpose or for personal gain.
- You will open only one Account
using the Data, and not use the Account of any other Person. You will only use
the Platform in accordance with these Terms and all Applicable Laws. You shall
not use the Platform or avail the services for any illegal or unlawful
purposes.
- Multiple users are not permitted
to share the same or single user Account. You shall use the Platform and avail the Services only for your sole,
personal use, and shall not transfer, sell, sub-license or assign it to a
third-party.
- You will notify the Company immediately if you cannot access your Account, or if you know of, or suspect any unauthorized access or use of your Data, login details or Account, or the security of your Account has been compromised in any way
- You shall register on the Mamily Platform through your corporate
e-mail ID by providing your full name, contact/mobile number, e-mail address,
postal address, gender, date of birth, city, and state in which you reside in
India. Post authentication through a One Time Password (“OTP”) received on your
corporate email-ID, the Company permits you to select your desired Services as
updated on the Platform from time to time. Once your request for the same has
been accepted, the Company shall confirm your access to the Services and
allocate a care guide of the Company in order to assist you throughout your
journey with the Company.
- You are provided your credentials and you can access the Services and
package availed, the details of the allocated care guide of the Company, the
details of the Registered Medical Practitioners, your care plans, appointments,
and any other preferences in order to monitor your journey, upload any
documents including medical records, interact with the care guide of the
Company and the Registered Medical Practitioner and avail the Services on the
Platform.
- Mamily shall maintain the records
of the Services availed by you, remotely monitor your financial transactions
for using the Platform and availing the Services and provide customer support
for grievance redressal.
- Except as clearly stated in these Terms, the obligations of Mamily are
limited to (a) licensing the Website and the Platform Services to you; (b)
managing and operating the Platform and Services in the manner reasonably
determined by Mamily; (c) operating the Platform in order to facilitate the
provision of Services to you; and (d) payment collection in respect of the
Services provided to you on the Platform.
- Mamily may suspend access your Services entered into if:
- The Data or any other information provided by you is false;
- The security of your Account has been compromised in any way; or
- You have not complied with any of the requirements in this Clause 6 of the Terms or any other provision of the Terms.
Warranties and Representations
- You hereby acknowledge and agree
that the use of Platform and Services is entirely at your own risk, cost and
consequences. The Services are provided on ‘as is’ basis, without warranty, or
guarantee of any kind, and/or any responsibility or liability either express or
implied, or whether vicarious, or contingent.
- You acknowledge and agree that
Mamily is not a licensed medical care provider and the information provided by
the care guide of the Company is for information purposes only.
- While every effort has been made to ensure that the information hosted
on the Platform is accurate and precise, however Mamily does not warrant the
accuracy of the information obtained by you from the Platform.
- Without limiting any other
provision of Clause 7 of these Terms and in addition to all other provisions of
Clause 7 of these Terms, to the fullest extent permitted by Applicable Law,
Mamily expressly disclaims all warranties and conditions of any kind, either
express or implied, including without limitation any implied warranties or
conditions of merchantability, fitness for a particular purpose,
non-infringement of third party rights, and those arising from a course of
dealing or usage of trade, with respect to the services. The Company makes no
warranty that the services will meet your requirements, or that they will be
uninterrupted, timely, secure, or error free. Mamily does not make any warranty
or representation as to the use or the results that may be obtained from the
use of their Platform or Services.
- Mamily expressly disclaims all
warranties, representations and conditions regarding the completeness, accuracy
or utility of any information in relation to the standing, qualification,
ability, capacity, experience, competence, professionalism, bonafides, credit
worthiness or otherwise of any care guides of the Company or Registered Medical
Practitioners listed on the Platform and offering Services through the
Platform.
- The Practitioner Details available
on the Platform are provided and self-reported by the Registered Medical
Practitioner and the Company makes no assurance, representation, or warranty as
to the accuracy, completeness, or genuineness of the same. Neither the Platform
nor Mamily provides any advice, or qualification certification, about any
particular Registered Medical Practitioner. You are encouraged and advised to
independently verify any such information which you may see on the Platform
with respect to the Registered Medical Practitioner that you seek to make an
appointment with and consult for any advice or treatment. The Company further
makes no representation or gives any warranty or condition either express or
implied with regard to any information or Services available on the Platform.
- Mamily shall not be held liable
for any interaction and associated issues, including but not limited to medical
outcome and/or service issues, between you and the Registered Medical
Practitioners. If you decide to engage with a Registered Medical Practitioner
to provide Services to you, you do so at your entire risk and liabilities in
all respects. The Company shall not be liable for any reason whatsoever for the
Services provided by Registered Medical Practitioner, and we bear no liability
for the consequences to you, from your use of the System or Services.
- The Company assumes no
responsibility, and shall not be liable for, any damages to, or viruses that
may infect your equipment on account of your access to, use of, or browsing the
Platform or the downloading of any material, data, text, images, video content,
or audio content from the Platform. If you are dissatisfied with the Platform,
your sole remedy is to discontinue using the Platform.
- Except as expressly set out in
these Terms, all warranties, representations, terms, conditions, or
undertakings whether express or implied are, to the fullest extent permitted by
law, hereby excluded.
Payments and Refund Policy
- The Company accepts payments on behalf of the Registered Medical
Practitioners. Should you wish to avail the Services, you hereby acknowledge
and accept that the Company will collect the payment of such Services availed
by you, for and on behalf of the Registered Medical Practitioner, providing you
such Services, but with no liability or obligation, express or implied, being
assumed by the Platform.
- The prices of the consultation of
Registered Medical Practitioners for availing Services are displayed on the
Platform.
- The prices displayed on the
Platform may or may not include any taxes, including Service Tax, Goods and
Services Tax, VAT, etc., as applicable and the same will, be additionally
payable by you.
- You can also opt to purchase packages of the Company or of the
Registered Medical Practitioners to avail the Services. The packages will list
the details of the charges, the number of sessions and the validity. You will
have to utilise the sessions as per the validity period of the package.
- You shall be directed to a
third-party portal, who has been outsourced by the Company, to receive payment.
- For any of the payment method
opted by you for making payment on the portal of the outsourced
party/agency/service provider, and thereafter by entering banking information
and details on that portal while making payment, Mamily does not assume any
liability, and shall never be responsible for any direct or indirect costs,
charges, expenses, damage or loss suffered by you, as the Company has
outsourced third party(s) for receiving such payment, who is an independent
party, and the Company has no access or control over any information and
details inserted by you when making or attempting to make any payment. Unless
otherwise stated, all fees shall be quoted in Indian Rupees (INR).
- Mamily does not ask for or retain your financial data or information.
- The liability of Mamily to render Services, shall arise only after
receipt of the payment and on successful completion of the payment transaction.
- Mamily may at its sole discretion
introduce any offers/discounts/ incentives on the Services or introduce new
service and/or modify some or all of the existing services offered on the
Platform. In such an event, Mamily reserves the right to charge fees for the
new services offered or amend/introduce fees for existing services, without any
prior intimation.
- Mamily may choose to discontinue
or modify any incentive(s) or discounts at its sole discretion, without any
prior intimation or notice.
- You shall be solely responsible for compliance of all Applicable Laws
while making any payment to Mamily.
- You further understand and agree that for Services provided on an
appointment basis, you will be responsible for a cancellation fee, or a missed
appointment as set forth below. Post deduction of the cancellation fee, Mamily
shall initiate the refund process within Three (3) working days of confirmation
by Mamily. However, you acknowledge that it may take Seven (7) to Fifteen (15)
working days for the refund amount to get reflected in your account.
- For a scheduled online
consultation by video, audio or chat with the Registered Medical Practitioner
cancelled Two (2) hours prior to the consultation time, Fifty (50) percent of
the payment made by you shall be refunded by Mamily to your account; and
- For a no show on your side, for a
scheduled online consultation by video, audio or chat with the Registered
Medical Practitioner, Hundred (100) percent of the payment made by you shall be
forfeited by Mamily.
Information uploaded by the User
on the Platform
- While the Company takes utmost care with respect to the security of
the information you decide to upload, you understand that any information that
you disclose on the Platform, is at your own risk. By
uploading/sharing/disclosing your medical conditions, medical history, medical
records, and such other health records and any other information on the
Platform, you hereby give your consent to the Company to store such
health/medical information on the Company's servers.
- Some information provided by you
on the Platform may qualify as “personal data or information”, as defined under
The Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011, for which Mamily has
separate Privacy Policy available at privacy policy .
- Mamily will retain your medical
conditions, medical history, medical records, and such other health records and
any other information that you may upload on the Platform or provide the
Registered Medical Practitioner for as long as it is needed to fulfil the
service you seek to avail on the Platform.
Ownership
- The Platform is owned, controlled, and operated by Mamily, and all
Intellectual Property including copyright in the Platform is solely and
exclusively owned by the Company. All Intellectual Property in the Platform and
provision of Services, the present or future modifications/upgradations thereof
and standard enhancements thereto shall remain the property of Mamily and its
licensors. These Terms do not and shall not transfer any ownership or
proprietary interest in the System and Platform from Mamily to you.
- The Intellectual Property or any
other information that is collected by the Company from you, including without
limitation to any write-up, ideas, materials, data programs or information, and
resources available on the Platform such as “Resources At Mamily”, “Read At
Mamily”, “Covid 19”, and “FAQ”, subject to the Privacy Policy of the Company (privacy policy), shall be owned and controlled by the Company.
- The Terms permit you to use the
Platform only for the purposes of availing Services. You are not permitted to
commercially exploit the Intellectually Property or modify, reproduce,
distribute, create derivative works of, publicly display, republish, download,
store or transmit any of the material on the Platform except as permitted under
the Terms.
Indemnification:
- You hereby undertake to indemnify,
defend, and hold harmless the Company and its officers, directors, partners,
owners, administrator, independent contractors, subsidiaries, licensors,
suppliers, employees, agents, and affiliates for and from any loss, claim,
actions, demands, liabilities and settlements, including lawyer's fees, and
fees of third parties (“Claims”), by reason of, in any way relating to,
or arising out of your violation of these Terms, or your conduct or conduct of
any other person operating for and on behalf of you. You further undertake to
indemnify and hold harmless, the Company against any judgment, proceedings,
liability or cost resulting from or arising out of Use of the Platform or
information/data provided on the Services provided by the Company, to you.
- You hereby undertake to indemnify
the Company for all losses, damage, costs, charges and expenses incurred as a
result of your misrepresentations or fraudulent feedback that has adversely
affected the Company, care guides of the Company, the Registered Medical
Practitioners, or has caused any direct or indirect loss to the Company.
- You further agree to indemnify,
defend, and hold harmless the Registered Medical Practitioner treating you from
and against any third-party Claims resulting from your lack of adherence with
the advice or recommendation of such treating Registered Medical Practitioner.
Limitation of Liability
- This Clause 12 of the Terms shall apply to all the content and
functionality of the Company, Website, Platform, System, and Services.
- Under no circumstances, including
on account of any act, omission, commission or negligence, shall the Company
including or anyone else involved in creating, producing or distributing the
Services be liable for any direct, indirect, incidental, special or
consequential damages that result from the use of or inability to use the
Website, Platform, Services, or that results from mistakes, omissions,
interruptions, deletion of files, errors, defects, delays in operation, or
transmission or any failure of performance, whether or not limited to acts of
God, communication failure, theft, destruction or unauthorized access to the Company
records, programs or the Website, Platform or Services.
- Notwithstanding the above, your
exclusive remedies for all damages, losses and causes of actions whether in
contract, including negligence or otherwise, shall not exceed the aggregate
amount, which the Company has received from you for the Service in question.
Such limitations shall apply to the Company's total liability, including
without limitation any liability for damages caused or allegedly caused by any
failure of performance, error, omission, interruption, deletion, defect, delay
in operation of transmission, communications failure, theft or unauthorized
access to, alteration of, or use of records, whether for breach of contract,
tortuous behaviour, negligence, or under any other cause of action.
- In no event shall the Company be
liable for any direct damages in excess of the payments made by you for the
Services. In addition, to the maximum extent permitted by law, in no event
shall the Company be liable for any special, punitive, indirect, incidental or
consequential damages, including but not limited to personal injury, wrongful
death, loss of use, loss of profits, interruption of service or loss of data,
whether in any action in warranty, contract, tort (including, but not limited
to negligence or fundamental breach), or otherwise arising out of or in any way
connected with the use of, or the inability to use, this Platform or any
Service offered through this Platform or any material or information contained
in, accessed through, or products purchased from the Platform, even if an
authorized representative of the Company is advised of the likelihood or
possibility of the same.
- The Company shall not be liable
for any damages or injury caused by any failure of performance, error,
omission, interruption, deletion, defect, delay in operation or transmission,
computer virus, communication line failure, theft or destruction or
unauthorized access to, alteration of, or use of record, in any way relating to
or arising out of the use of the Platform or provision of Services.
- Company has no liability or responsibility, in case of any dispute or
difference that may arise, with respect to the payment made by you or the
misuse of the information and details, inserted by you at the time of making
payment.
- Further, the Company shall not be liable, under any event, for any comments or feedback given by any of you in relation to the Services provided by another user. All such feedback should be made in accordance with Applicable Laws. The option of users to give feedback remains at the Company's sole discretion and may be modified or withdrawn at its sole discretion. The Company may moderate such feedback at any time. The Company shall not be obliged to act in any manner to give effect to the content of users’ feedback, such as suggestions for delisting of a particular Practitioner.
- Without prejudice to the generality of the above, the Company will not
be liable (directly or vicariously) in the circumstances set forth below:
- any mistake, prescription of wrong medication or quality of treatment
given by the Registered Medical Practitioner(s), or any medical negligence on
part of the Registered Medical Practitioner(s);
- any misconduct or inappropriate behaviour by the Registered Medical
Practitioner;
- any mistake, misconduct, inappropriate behaviour, wrong advice given
by the care guide of the Company;
- cancellation or rescheduling of booked appointment or any variance in
the fees charged; or
- any direct or indirect, medical eventualities that might occur
subsequent to availing the Registered Medical Practitioner or the care guide of
the Company, whom you have selected on the basis of the information available
on the Platform or whom you were allotted by the Company or with whom you have
booked an appointment through the Platform;
Termination
- You may deactivate or terminate your Account and end the registration
at any time, for any reason whatsoever, by writing to us at [email protected].
- Mamily may suspend or terminate your use of the Platform, your account
or registration for any reason at any time, at its sole discretion. Mamily
reserves the right to maintain, delete or destroy all communications and
materials posted or uploaded to the Platform pursuant to its internal record
retention and/or content destruction policies. After such termination, Mamily
shall have no further obligation towards you, except to the extent we are
obligated to provide you access to your health records or treating Registered
Medical Practitioner are required to provide you with continuing care under
their applicable legal, ethical and professional obligations to you.
Miscellaneous
- Order of Precedence. Additional terms and conditions may apply in
order for you to avail any additional or specific Services or to specific
portions or features of the Platform, all of which terms are made a part of
these Terms by this reference. You agree to abide by such other terms and
conditions, including where applicable representing that you are of sufficient
legal age to use or participate in such Service or feature. If there is a
conflict between these Terms and the terms posted for, or applicable to, a
specific Service or a specific portion of the Platform, the latter terms governing
such specific Service or specific portion of the Platform shall control your
use thereof.
- Governing Law, Jurisdiction and Dispute Resolution. These Terms
shall be governed by, construed, and enforced in accordance with, the laws of
India. In the event of any dispute, controversy or claim under these Terms or
in relation to any Services or the Platform, including any question regarding
the existence, validity or termination of these Terms, the Parties shall use
all reasonable endeavours to resolve such dispute, controversy or claim
amicably. To the fullest extent permitted by applicable laws, you hereby
expressly agree that any proceeding arising out of or relating to these Terms
shall be instituted in courts in New Delhi, India.
- Entire Agreement. These Terms, together with the
Privacy Policy and any other additional terms that you
may have agreed to with Mamily, constitutes the entire agreement between you
and Mamily relating to the subject matter covered hereunder. All other
communications, proposals, and representations with respect to the subject
matter set out under these Terms are hereby expressly excluded.
- Waiver. The failure, delay, or omission of either Party to
enforce any right or remedy available under, or to insist upon strict
compliance by the other Party of any terms of, these Terms, shall not be
construed to be a waiver, affect the right of such Party to thereafter enforce
that or any other provisions of these Terms, or be a relinquishment to insist
upon strict compliance in the future. No waiver shall be valid unless expressly
given in writing by the Party from whom such waiver is sought.
- Severability. Each and every obligation under these Terms shall
be treated as a separate obligation and shall be severally enforceable as such
in the event of any obligation or obligations being or becoming unenforceable
in whole or in part.
- Assignment. You shall not assign any of your rights or
obligations under these Terms to any third party. Mamily shall be entitled to
assign its rights and obligations under these Terms to its group companies or
any third party.
- Connectivity. You are responsible for obtaining and maintaining
all Devices and other equipment and software, and all internet services, mobile
services, and other services needed for your access to and use of the Platform
and the Services and you shall be responsible for all charges related to them.